The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Overall WINNER CMI Management Book of the Year 2014 WINNER Innovation Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are Customers are powerful They have a loud voice, a wealth of choice and their expectations are higher than ever This book covers ten principles you can use to make real world improvements toOverall WINNER CMI Management Book of the Year 2014WINNER Innovation Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are Customers are powerful They have a loud voice, a wealth of choice and their expectations are higher than ever This book covers ten principles you can use to make real world improvements to your customers experiences, whatever your business does and whoever you are For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn t need to be complicated or cost a fortune.
The Ten Principles Behind Great Customer Experiences Financial Times Series Overall WINNER CMI Management Book of the Year WINNER Innovation Entrpreneurship Category at the CMI Awards Create a great customer experience whoever you are Customers are powerful They hav

  • Title: The Ten Principles Behind Great Customer Experiences (Financial Times Series)
  • Author: Matt Watkinson
  • ISBN: null
  • Page: 250
  • Format: Kindle Edition
  • 1 thought on “The Ten Principles Behind Great Customer Experiences (Financial Times Series)”

    1. Well-organized, quick readI wish I could make everyone in every customer-facing business read this book. The concepts are thought provoking and the author provides great examples to reinforce them.

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